shiftcre8tive

Solutions

Clarity + Design

I help small teams, organisations, NFPs and community service groups make their work easier to understand, use, and teach.

Whether it’s:
* documentation
* process mapping
* templates
* training material or work manuals
* structured workflows or visual communication

The goal remains the same. Clarity.

Services

Operations + Support

Clean workflows and structured documentation.

* Process and journey mapping
* Knowledge manuals and guides
* Admission pathways (Healthcare)
* Care assessment workflow (Healthcare)
* Policy and compliance frameworks
* System organisation & structuring
* SOPs (visual or written)
* Document clean-up, standardisation & formatting

Communications

Visuals + Engagement.

Shaping complex information into clear visual stories.

* Diagrams and flowcharts
* Visual workflows and journey maps
* Data visualisation dashboards
* Template design and visual standard formats
* Presentation materials (slides, reports, handouts)
* Social media content
* Flyers, posters, and infographics
* Training guides in visual/diagrammatic format
* Layout and visual design improvements

Portfolio pieces - coming soon

Each card will open with a short explanation + 1–2 images & bullet points (coming soon)

Project 1

✕

Investment Prospectus

Draft local council prospectus covering branding, layout, and imagery (cover de-identified). Key investor topics include:

• Acknowledgement of Country
• Mayor’s Message
• Executive Summary
• Shire Snapshot
• Economic Profile
• Key Industries
• Visitor Economy
• Strategic Advantages
• Investment Opportunities
• Governance and Delivery
• Liveability and Lifestyle
• Next Steps

Project 2

✕

ACFI Assessment Process

Please zoom in to view detail.
Accountability Milestones

• 30-day single-page roadmap
• Assessment process steps
• Evaluations grouped into time-bound milestones
• Clear visibility of:
  • When documentation must exist
  • Who is responsible
  • Where verification occurs
• Built-in compliance checkpoints
• Improved confidence in funding-ready documentation

Project 3

✕

Newsletter Cover

Monthly newsletter for the local Council, highlighting key updates and initiatives.

• Council's Vision & Mission
• Recent Community Engagements
• Noteworthy Staff Achievements
• Upcoming Council Programs
• Employee Wellness Initiatives

Project 4

✕

Admissions Workflow Map

Brief description of Project 4 — what was covered, key outcomes / context etc.

Portfolio Highlights

1. Investment Prospectus:
Designed clear communications and draft investment prospectus for local government, improving stakeholder engagement and clarity.

2. Template & Document Redesign:
Improved readability, structure, and usability across forms, templates, and internal documents for multiple organisations.

3. Admissions Workflow Map:
Created a clear, step-by-step admissions workflow for staff, streamlining resident intake and strengthening compliance for aged care services.

4. ACFI Assessment Support:
Built a structured online resource in WordPress to guide staff through ACFI logic, interpretation, and assessment decision models to enhance aged care resident funding pathways.

Tech Stack

Data & Analytics

* Power BI, Excel (Adv), Xero & Tableau (basic)

CRM & Cloud Platforms

* HubSpot, Salesforce (Admin), SharePoint, WordPress, Office 365 & G-Suite
* Asana, Notion, Trello, Jira & Click Up (workflow mgt.)

Design & Visual Communication

* Adobe CC: InDesign, Illustrator, Photoshop + Canva & Affinity Studio

Web & Development

* HTML/CSS (working), JavaScript, Java, C# (basic)

Collaboration Tools

* Slack, Teams, Zoom, Figma